ONLINE RETURN POLICY
We want you to be 100% satisfied with your purchase. Unworn items purchased online may be returned within 14 business days for exchange or store credit. No returns. The item must be unused and unworn, in original condition, and in the original box with all warranty cards and explanation booklets intact.
Sale items, special orders, modified and/or custom pieces, and repair work are not refundable, returnable, or exchangeable.
If you would like to exchange an item that was purchased on our website, please email firstname.lastname@example.org within 14 days of purchase. Please include the following information:
- Your name and order number
- Reasons why the item is being exchanged
We will reply with instructions on shipping the item back to us. Be sure to package the item securely to avoid any damage during shipping. We recommend that every exchange should be insured for its original purchase price when purchasing a shipping label.
Orders are processed and shipped during business hours Monday through Friday. Orders placed outside of those business hours will be shipped on the following business day. Most orders are shipped within 2-3 business days. If you need to receive your order by a specific date, please call us: 501.246.3655
PLEASE READ: Require Signature For Delivery
While reviewing the cart page at the beginning of the checkout process, checking the box that says "$5.00 - REQUIRE SIGNATURE CONFIRMATION UPON DELIVERY OF MY ORDER" will indicate that the shipping provider must require a signature or other acknowledgement of receipt prior to leaving the package at its destination. Hillcrest Designer Jewelry is not responsible for packages lost or stolen after the packaged is confirmed delivered by the shipping provider. If the "Require signature confirmation" box is not selected, the customer is agreeing that packages may be delivered and left even when a recipient is not present, and such packages will be delivered per the shipping providers standard confirmation. If "Require signature confirmation" is selected, and for some reason the recipient is unable to provide a signature or other acknowledgement and delivery is delayed as a result, it will be the customers responsibility to arrange delivery or pickup from the shipping provider using the tracking information provided.
If you have any questions, please contact us here.